The Gym House respects your privacy and takes care of the personal information you provide to us. This policy explains what we collect, how we use it and your rights.

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1. Who we are

​The Gym House is operated by:

Sally Bridgeman

Maison Dieu

Stone Hill

Sellindge 

Kent TN25 6E

 

Email: sally@thegymhouse.co.uk

We are responsible for deciding how your personal information is used.

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2.  Information we collect​

We may collect:

• Your name and contact details

• Account and login information

• Booking, purchase and membership details

• Payment and transaction information

• Messages, enquiries and feedback

• Marketing preferences

• Website and device information collected through cookies

• Health information you choose to provide

• Photographs or videos where you have given separate permission

• Attendance records, for in-person classes

• Emergency contact details, for in-person classes

• Incident or accident reports, if something happens during an in-person class that affects your health or safety.​

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Before starting any online workout, programme or membership, or attending any in-person class, we ask you to confirm your fitness to participate through the applicable Health and Participation Declaration. This is a self-declaration you make, rather than a detailed medical questionnaire (PAR-Q) that we collect and store answer-by-answer. See section 5 below for how we handle this.

 

3. How we use your information​

We use personal information to:

• Manage bookings, purchases and memberships

• Give you access to online programmes and workouts, and manage your place in in-person classes

• Take payments and maintain financial records

• Respond to questions and provide customer support

• Send service messages about your account, booking or purchase

• Contact you in an emergency during an in-person class

• Send marketing where you have agreed to receive it

• Improve our website, services and customer experience

• Protect our services against misuse or fraud

• Meet our legal and accounting obligations

We do not sell your personal information.

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4. Our lawful reasons for using your information​

We use your information where it is:

• Necessary to provide a service or product you have requested

• Necessary to meet a legal obligation

• In our legitimate interests to operate and improve The Gym House

• Necessary to protect someone's vital interests, for example responding to a medical emergency at an in-person class

• Used with your consent, including certain marketing, photography and health information

You can withdraw consent at any time by contacting us.

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5. Health information​

Health information receives additional legal protection.

Please do not send us detailed medical records. If you choose to tell us about an injury, pregnancy, medical condition or other health concern, we will only use that information where necessary to respond or provide the requested service.

Before you start any online workout, programme or membership, or attend an in-person class, we will ask you to accept the applicable Health and Participation Declaration. This is where we ask for your explicit consent to the limited health-related confirmations described in that declaration.

If you're injured or unwell during an in-person class, we may create a brief written record of what happened for safety, insurance and legal reasons. We keep this only as long as necessary for those purposes. Health information will not be used for marketing.

 

6. Who we share information with​

We may share necessary information with trusted providers that help us operate, including:

• Wix, which hosts our website and online content

• Wix Payments and other payment providers, to process your purchases

• Email and marketing providers

• Website, IT and cloud-storage providers

• The venue(s) where in-person classes are held, where necessary for booking, safety or emergency purposes

• Accountants and professional advisers

• Government authorities where required by law

These providers may only use the information for the service they provide to us.

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7. International transfers​

Some service providers may process information outside the UK.

Where this happens, we will use appropriate safeguards required by data-protection law to protect your information.

 

8. How long we keep information​

We keep personal information only for as long as it is needed.

Customer, payment and accounting records may normally be kept for up to six years to meet legal and tax requirements. Incident or accident reports may be kept longer where needed for insurance or legal reasons. Other information will be deleted when it is no longer required.

You can ask us to delete your information, although we may need to retain certain records where the law requires us to do so.

 

9. Marketing​

We will only send electronic marketing where we have permission or another lawful reason to do so.

You can unsubscribe at any time by using the link in a marketing email or contacting us.

Withdrawing from marketing will not stop essential messages about an active booking, purchase or membership.

 

10. Cookies​

Our website uses cookies and similar technologies to operate, remember preferences and understand how the website is used.

Further information and cookie choices are available through our website's cookie banner and Cookie Policy.

 

11. Keeping information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Customers are responsible for keeping their account and login details secure.

Some venues where we hold in-person classes may operate CCTV for security purposes. This is managed by the venue, and any footage is subject to the venue's own privacy notice where provided.

 

12. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information

• Correct inaccurate information

• Ask us to delete information

• Restrict or object to how information is used

• Receive certain information in a portable format

• Withdraw consent

To exercise your rights, contact Sally@thegymhouse.co.uk.  We may need to confirm your identity before responding.

You can also complain to the Information Commissioner's Office at www.ico.org.uk.

 

13. Changes to this policy

We may update this policy when our services or legal requirements change. The latest version will be published on our website with the updated date.